Privacy Policy

Kila Enterprises Pty Ltd (trading as ClientVision)

1. Introduction

Kila Enterprises Pty Ltd (ACN 679 757 405) trading as ClientVision ("ClientVision", "we", "us", "our") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and manage personal information in connection with:

• our websites, including clientvision.io and related subdomains
• our software-as-a-service platform (ClientVision)
• any associated services, features and integrations

This policy applies to:

• users of our platform (including agencies and their staff)
• clients of those agencies who access reporting portals
• visitors to our websites

By using our services, you consent to the collection and handling of your personal information as described in this policy.

2. Types of Personal Information We Collect

We may collect and hold the following types of personal information:

2.1 Account and Contact Information

• Name
• Email address
• Phone number (if provided)
• Business or agency name
• Login credentials (stored securely)

2.2 Billing and Payment Information

• Billing contact details
• Subscription and invoice data
• Payment transaction information

Payments are processed securely via Stripe. We do not store full credit card details.

2.3 Platform and Usage Data

• User activity within the platform
• Dashboard interactions
• Feature usage data
• Device and browser information
• IP address

2.4 Integration and Analytics Data

Where users connect third-party services, we may collect data from integrations such as:

• Google Analytics
• Google Search Console
• Google Ads
• Google Business Profile
• WhatConverts

This data may include marketing performance metrics, traffic data, keyword data, and conversion data.

2.5 Cookies and Tracking Data

We may collect data via cookies and similar technologies, including:

• session identifiers
• analytics tracking data
• user preferences

3. How We Collect Personal Information

We collect personal information in a number of ways, including:

• when you create an account or use our platform
• when you connect third-party integrations
• when agencies add users or clients to the platform
• when you interact with our website or application
• through cookies and tracking technologies
• through third-party service providers and integrations

Importantly, we may collect personal information indirectly through our customers (agencies) who use ClientVision to manage and report on their own clients.

4. Purpose of Collection, Use and Disclosure

We collect, use and disclose personal information for purposes including:

• providing and operating the ClientVision platform
• enabling agencies to create, manage and share marketing reports
• integrating with third-party services
• processing payments and managing subscriptions
• improving platform functionality and user experience
• communicating with users about their accounts or service updates
• providing customer support
• complying with legal obligations

We will not use personal information for purposes unrelated to these functions without consent, unless permitted by law.

5. Third-Party Services and Integrations

ClientVision integrates with a range of third-party platforms to provide functionality.

When you connect an integration, you authorise us to access and process data from that service on your behalf.

We may disclose personal information to third-party providers including:

• cloud hosting and infrastructure providers
• analytics and reporting services
• payment processors
• communication and support tools
• integration partners such as Google services and marketing platforms

Each third party is responsible for its own privacy practices.

6. Cross-Border Data Transfers

ClientVision operates internationally and stores data in Singapore.

As a result, personal information may be disclosed to and processed in overseas jurisdictions.

Where we disclose personal information overseas, we take reasonable steps to ensure that recipients handle the information in a manner consistent with Australian privacy law.

7. Data Storage, Security and Retention

7.1 Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

These measures include:

• secure cloud infrastructure
• encryption in transit
• access controls and authentication systems
• role-based permissions within the platform

7.2 Retention

We retain personal information only for as long as reasonably necessary to:

• provide our services
• comply with legal obligations
• resolve disputes
• enforce agreements

When personal information is no longer required, we take reasonable steps to delete or de-identify it.

8. Data Relating to Agency Clients and End Users

ClientVision is a platform used by agencies to manage and report on their clients.

In this context:

• agencies are responsible for the personal information they upload or connect to the platform
• ClientVision processes that information on behalf of the agency
• we do not control how agencies collect or use their clients’ data

If you are an end user or client of an agency using ClientVision, you should contact that agency directly regarding your personal information.

9. Direct Marketing

We may use personal information to send service-related communications, including:

• account notifications
• system updates
• product announcements

We may also send marketing communications where permitted by law.

You can opt out of marketing communications at any time by:

• using the unsubscribe link in emails
• contacting us directly

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• maintain user sessions
• analyse usage and performance
• improve functionality

You can manage cookie preferences through your browser settings. Disabling cookies may affect functionality.

11. Access and Correction

You have the right to:

• request access to personal information we hold about you
• request correction of inaccurate or incomplete information

Requests can be made by contacting us using the details below.

We will respond within a reasonable period.

12. Complaints

If you believe we have breached the Privacy Act or mishandled your personal information, you may lodge a complaint with us.

We will:

• acknowledge your complaint
• investigate the issue
• respond within a reasonable timeframe (generally within 30 days)

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website. Continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, requests or complaints regarding this Privacy Policy or our handling of personal information, please contact:

Kila Enterprises Pty Ltd (trading as ClientVision)
Email: privacy@clientvision.io