ClientVision Terms of Service

Last updated: 26th March 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the ClientVision platform operated by Kila Enterprises Pty Ltd (ABN 64 679 757 405) trading as ClientVision (“ClientVision”, “we”, “us”, or “our”).

By accessing or using ClientVision, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

2. Definitions

• Services means the ClientVision platform, including dashboards, analytics tools, reporting features, integrations, and related functionality.
• User means any individual or entity accessing the Services.
• Customer Data means all data, information, or content uploaded, connected, or processed through the Services.
• Third-Party Services means external platforms integrated with ClientVision, including but not limited to Google Analytics, Google Ads, Google Search Console, and other marketing platforms.

3. Services Overview

ClientVision provides a software platform designed for marketing agencies to:

• Aggregate and visualise marketing performance data
• Generate automated reports
• Integrate with third-party platforms
• Provide analytics, insights, and performance tracking

We may update, modify, or discontinue features at any time.

4. Account Registration and Responsibilities

You must:

• Provide accurate and complete information
• Maintain the security of your login credentials
• Notify us of any unauthorised access

You are responsible for all activity under your account.

We reserve the right to suspend or terminate accounts that:

• Breach these Terms
• Provide false information
• Pose a risk to the platform or other users

5. Billing and Subscriptions

5.1 Subscription Model

ClientVision operates on a subscription basis.

• Fees are billed in advance
• Subscriptions automatically renew unless cancelled

5.2 Payments

You agree to:

• Provide valid payment details
• Authorise recurring charges

If payment fails, we may:

• Suspend access
• Restrict functionality
• Terminate your account

5.3 No Refunds

All payments are non-refundable, except where required under Australian Consumer Law.

5.4 Pricing Changes

We may change pricing at any time with at least 30 days’ notice. Changes apply from the next billing cycle.

6. Third-Party Integrations

ClientVision integrates with Third-Party Services.

You acknowledge that:

• We do not control Third-Party Services
• Availability, accuracy, and functionality depend on those services
• Data provided via integrations may be incomplete, delayed, or inaccurate

We are not responsible for:

• API failures
• Changes to third-party platforms
• Data discrepancies originating from third-party sources

Your use of Third-Party Services is subject to their respective terms.

7. Customer Data

7.1 Ownership

You retain ownership of all Customer Data.

7.2 Licence

You grant us a limited licence to:

• Process
• Store
• Display

Customer Data solely for the purpose of providing the Services.

7.3 Your Responsibilities

You warrant that:

• You have the right to use and share the data
• You comply with all applicable laws, including privacy laws

7.4 Data Processing Role

ClientVision acts as a data processor. You remain the data controller.

8. AI and Automated Insights

ClientVision may provide automated insights, recommendations, or AI-generated outputs.

You acknowledge that:

• Outputs may be inaccurate, incomplete, or unreliable
• Outputs are provided for informational purposes only

You are solely responsible for:

• Verifying outputs
• Any decisions made based on such outputs

ClientVision accepts no liability for reliance on AI-generated content.

9. Acceptable Use

You must not:

• Use the Services for unlawful purposes
• Upload harmful, misleading, or infringing content
• Attempt to reverse engineer or exploit the platform
• Interfere with system integrity or security

10. Intellectual Property

ClientVision retains all rights, title, and interest in:

• The platform
• Software
• Features
• Improvements and feedback

You receive a limited, non-exclusive, non-transferable licence to use the Services.

11. Service Availability

The Services are provided “as is” and “as available”.

We do not guarantee:

• Continuous uptime
• Error-free operation
• Data accuracy

We may suspend or interrupt Services for:

• Maintenance
• Updates
• Security reasons

12. Limitation of Liability

To the maximum extent permitted by law:

We exclude all liability for:

• Indirect or consequential loss
• Loss of profits, revenue, or data
• Business interruption

Our total liability is limited to:

👉 The total fees paid by you in the 6 months preceding the claim

Nothing in these Terms excludes rights under the Australian Consumer Law.

13. Indemnity

You agree to indemnify and hold ClientVision harmless against any claims, damages, or losses arising from:

• Your use of the Services
• Breach of these Terms
• Violation of any law or third-party rights

14. Termination

14.1 By You

You may cancel your subscription at any time. Cancellation takes effect at the end of the billing period.

14.2 By Us

We may suspend or terminate your access immediately if:

• You breach these Terms
• You fail to pay fees
• Your use poses risk to the platform

15. Data Retention and Deletion

Upon termination:

• We may delete Customer Data after 30 days
• You are responsible for exporting your data before termination

We are not obligated to retain data beyond this period unless required by law.

16. Privacy

Your use of the Services is also governed by our Privacy Policy.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

17. Changes to Terms

We may update these Terms at any time.

Where changes are material, we will provide notice. Continued use of the Services constitutes acceptance.

18. Governing Law

These Terms are governed by the laws of Queensland, Australia.

You submit to the exclusive jurisdiction of the courts of Queensland.

19. Contact

For any questions regarding these Terms:

ClientVision
Kila Enterprises Pty Ltd
Email: privacy@clientvision.io